User research: persona artifacts
Taking an idea from conception to live product, through wireframing, paper prototyping, UI design and out to production
User Experience Research, user validation and ux testing
Service Design / Customer Experience mapping
Customer communcations, methodology formulation, UX strategy & stakeholder communications
Information Architecture: types of wireframes, content IA, interaction design guidelines   
Accessibility: corporate evangelist, consulting & testing
RITE UX Testing & Prototyping Cycles
New, inclusive approaches to nurturing user empathy in the team
with new techniques blending personas, lean & agile
International Conference Speaker
Mentoring & Lecturing in UX
Imperial College London & with the UXPA

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