User research: persona artifacts
![](https://cdn.myportfolio.com/3022648ac0a9901e6cadc01b26fa0efc/12efe030-9679-49cb-ba9a-9c6a0185bdde_rw_1920.png?h=f9c160199a13a39ce92fdbe40c59586d)
Taking an idea from conception to live product, through wireframing, paper prototyping, UI design and out to production
![](https://cdn.myportfolio.com/3022648ac0a9901e6cadc01b26fa0efc/7686e264-7ab6-403b-b7f4-e78bcc4285cf_rw_1920.png?h=c8af47e4074da893ef74844f97f6e796)
![](https://cdn.myportfolio.com/3022648ac0a9901e6cadc01b26fa0efc/5e98d910-e22e-4b04-a3a6-39e73d7f7c85_rw_1920.png?h=99e458531789c7c99647fbb14dd23c80)
User Experience Research, user validation and ux testing
![](https://cdn.myportfolio.com/3022648ac0a9901e6cadc01b26fa0efc/baccde5a-981f-4e9a-9abe-0103b5859800_rw_1920.png?h=b29cd85d82182c484dac6af2a5f5bf26)
Service Design / Customer Experience mapping
![](https://cdn.myportfolio.com/3022648ac0a9901e6cadc01b26fa0efc/a7342b3c-f750-46bf-a92b-193e8a6c0dd2_rw_1920.png?h=00a96567cbd576bef72c81fb9e806f65)
Customer communcations, methodology formulation, UX strategy & stakeholder communications
![](https://cdn.myportfolio.com/3022648ac0a9901e6cadc01b26fa0efc/a373c590-f31e-4d98-8398-b430e4721242_rw_1920.png?h=558648133a4a2ac7623d6caa22d59a88)
Information Architecture: types of wireframes, content IA, interaction design guidelines
![](https://cdn.myportfolio.com/3022648ac0a9901e6cadc01b26fa0efc/b0b0fa4f-db46-4029-aded-9ed1d5599874_rw_1920.png?h=0d2844313e2b7e400845916428dbed40)
Accessibility: corporate evangelist, consulting & testing
![](https://cdn.myportfolio.com/3022648ac0a9901e6cadc01b26fa0efc/270e6dfc-a492-4c0c-9ec9-09999591871b_rw_1920.png?h=c156bb44b65160d8687733027508064d)
RITE UX Testing & Prototyping Cycles
![](https://cdn.myportfolio.com/3022648ac0a9901e6cadc01b26fa0efc/e647fa7b-3917-41b2-894d-4992bd4f68a1_rw_1920.png?h=4a3212e750e490a5d8ec3e0151c52404)
New, inclusive approaches to nurturing user empathy in the team
with new techniques blending personas, lean & agile
![](https://cdn.myportfolio.com/3022648ac0a9901e6cadc01b26fa0efc/cb871d1a-5bd9-49d0-bdb6-f9cf6924d0e4_rw_1200.png?h=b37fd5e2c866b261233b257682cc9aa9)
![](https://cdn.myportfolio.com/3022648ac0a9901e6cadc01b26fa0efc/a0b1be7d-c3ab-4c0d-a7c4-d354a4ba01b3_rw_1200.png?h=a1d1c4e9a352b5abcde7e6712f124182)
International Conference Speaker
![](https://cdn.myportfolio.com/3022648ac0a9901e6cadc01b26fa0efc/cd8a5d89-fbd0-47b9-871d-cc20ed02f6bd_rw_1920.png?h=ba4920db824bf546232851e02ed5afd6)
Mentoring & Lecturing in UX
Imperial College London & with the UXPA
![](https://cdn.myportfolio.com/3022648ac0a9901e6cadc01b26fa0efc/75491a90-6e99-4e27-8cd0-e4e80d2d3efd_rw_1920.png?h=a571f47f6ea5e108159af39c68e683fc)