Note.
Some cases are only available in-person for confidentiality reasons.
New cases coming online all the time.
New cases coming online all the time.
Customer Work & Case Study List - various public & confidential
Boots - Design Thinking Exploration for Patient Medication
British Airways & Amadeus - Lead, Design Strategy, Advisory & Coaching for Booking System Development
BT - Leading UX, Service Design & Accessibility by Example
Department of Work and Pensions - Exploring Job Centre of the Future with Research, Service design & AI
Deutsche Bank - Leading UX and AI UX Exploration for Sanctions Breaking Crime Investigation
Edmonton International Airport (Canada) - Ecosystem Thinking Exploration & Mapping
GSK (Germany, USA, Canada) - Lead of The Future of Vaccine Labs Exploration project
GSK (UK, Belgium, Poland, USA) - R&D Transformation Pilot Programme using Design Coaching
GSK (UK, India, USA) - Solving Clinical Study's Global Programme challenges with Design Thinking
GSK (UK, Belgium, Poland, USA) - R&D Transformation Pilot Programme using Design Coaching
GSK (UK, India, USA) - Solving Clinical Study's Global Programme challenges with Design Thinking
Konami Entertainment (EMEA) - Web & multimedia Manager, Designer, FE Developer & Copywriter for EMEA operations; Game testing and design advisory on the first Playstation2 online game hardware.
Legal & General - Design Thinking Training Course Materials & Execution
Marks & Spencer - User Research & Journey Mapping for Opportunities
Mars (Global) - Project lead & SPoC for Global User-centricity Transformation Programme
National Lottery / Camelot - Leading Inclusive Design & Accessibility for Camelot B2C Site with Lottery Tickets, Interactive Games
Unruly & News Corp (UK, USA, Norway) - UX & Service Design Transformation of a Sales- and Tech- led Start-up by Head of UX
PostNord (Scandinavia Region) - Exploring Last Mile Opportunities and Breaking Down Silos with Design Thinking
Singapore Airlines (Changhi) - Digital Transformation project, Air-side Workshops and Design for Aircraft Maintenance
Tesco.com - UX & UI Design Consulting Team Leader of 20 for greenfield redesigns for Tesco's ecommerce sites
Toyota Lexus Intelimatics (Australia) - UX & Product Design Coaching of Innovation and Design team and Advisory for In-Car Systems Design
Speaking, Coaching & Teaching
Imperial College London - Design & Rapid User Research & Prototyping, Guest Lecturer & Course Curriculum
(co-presented course with the Royal College of Art)
(co-presented course with the Royal College of Art)
User Experience Professionals Association (UXPA) - Mentor Programme
Booster, Norway '15, '16, '18 - Workshops and Talks on AI Ethics, Design & User Research
Booster, Norway '15, '16, '18 - Workshops and Talks on AI Ethics, Design & User Research
Agile on the Beach '13, '16, '17, '21 - Workshops and Talks on Design, User Research, Cross-Functional Projects
Agile14 Florida - UX Design Pitfalls made memorable through the Lens of Zombie Movies
GSK - Ethics of AI Talk & Workshop
GTSO, Paris - Talk on Design is the Product's DNA
Lloyds Bank - Various talks on Inclusive Design, WCAG 2, 3, EAA and the FCA Consumer Duty
Lean Start-up and Agile London Meet-Up talks - Talks on Design, User Research, Cross-Functional Projects
Legal & General - Design Thinking Training Course Materials & Execution
TCS - Various talks on Inclusive Design, WCAG 2.1, WCAG 2.2, WCAG 3.0, the EAA and the FCA Consumer Duty
Tesco.com - Training Course Materials & Execution - Engineering UX using XHTML, CSS, JavaScript and WCAG Level Accessibility
XP Vienna - Conference Stream Lead on Product Topic, Talk on LeanUX and Design Agility